Customer Care



These terms apply on all orders.


1. All orders will only be processed once they have been accepted on email or phone by the relvant person representing their company or business on behalf of its owners.


2. Payment terms: We only accept bank transfer (BACS) payments and no card payments are taken (as of now). We will never ask you to pay by card. All orders must be paid on or with acceptance. If there is no payments received the order will not be processed on that day.


3. Cut off timings: Our cut off timings are 5pm (Monday to Thursday) and 4pm on Friday. All orders placed must be accepted and paid by that time to be processed same day. If payment is received late or wihtout an appropriate order reference number. This could cause a delay and Insta Promotions will not be liable for them.


4. Passing of title and risk: The risk of goods will pass to you on delivery. All goods remain our (Insta Promotions) property until full payment is made.


4. Alteration to order: We reserve the right to alter any details or design on the products without any notice, this is mostly down to what alterations are being put forward from the production team.


5. Quotations: Orders are accepted based on any adjustments needed on tax, import duties, customer or otherwise. This is usually within our control and government can change certain tax rates and the order amounts will change accordingly.


6. Delivery timings: We try our best to deliver orders at the earliest. But this is not possible at all times due to unforeseen reasons. No responsibility for delay or error in delivery. But will accomodate our customers at all times. Lead times will commence from the date order is received, sgined off for artwork and paid in full.


7. Variation in Quantity: We will fulfill our contracts by devliery of a quantiy variations of 10% more or less of the the printed goods ordered. You will only be charged for the order. No refund or extra amount will be charged.


8. Pricing: All products listed are subject to VAT of 20%. All items are listsd without VAT. If you are a business registered with VAT, you shall be able to claim this back. A final price will be confirmed once we have recieved all order specifications.


9. Changes to order and artwork: All changes must be made before finalisation of order. This includes artwork sign off, all specifications given and paymnet made. If the work on your order has started and is in production this is an event after sale and please refer to our refunds policy for this.

An order will only be finalised once Insta promotions have received on email the confirmed work from our comapny. We assume any order placed is placed with the approval and authority given by the owners and directors of the comapny (client). All liabilities to pay our invoices will lie on the comapny or the business (sole trader or partnership or otherwise).


10. Colour variations: The printing process is different for different types of orders and therefore there is no guarantee given to match the exact colour as shown on our website. Insta Promotions will endeavor to match as closely as possible to get the best quality of printng / colour achieveable.  


11. Force Majeure: Insta Promotions is the trading name of MMHA LTD and will not be held responsible for failing to deliver or carrying out our obligations as per the order contract of sale, for reason arising out of any cause outside of our reasonable control or by inability to procure materials or articles excapt at a higer price due to such cause and in such circumstances we shall be entitled by notice to terminate the order/ contract partly or in full without any notice without incurring any liability to you.


12. Area of delivery: We only deliver within the UK, no overseas orders are taken. But if we are requested to provide orders outside of UK. We will be able to confirm this prior to taking any orders and the costs of delviery at finalisation of order.


13. Delivery timings: Deliveries within the UK varies based on orders. It could anything between 5-14 working days based on order finalisation.


13.1 Delviery costs are separate to item costs advertised on our website.


13.2 Costs depends on external providers quotations and how quickly a customer needs their order delivered.


13.3 Delay is receiving the order must be reported to Insta Prmotions with no later than 7 working days.

Privacy & Safety

Privacy policy:


General Information


Protecting any and all Personal Data collected or provided to us pursuant to our services and through this website (the “Website”) is very important to us.


This Privacy Notice explains how we handle Personal Data with respect to the data protection laws of England and Wales and the EU General Data Protection Regulation.


Any personal information you choose to share with us on the Website will be used, stored and processed in accordance with this Privacy Notice.


If you do not agree with this Privacy Notice in relation to your use of the Website, please log off and clear your browser of any cookies which may have been placed in your browser by our site in the interim.


For the purposes of the Data Protection Act 1998, the General Data Protection Regulations and any other applicable data protection and privacy laws and regulations (“Data Protection Legislation”), MMHA LTD will be the ‘data controller’ for all personal information that we determine the means and purpose of processing.


By “Personal Data” we refer to information collected or held by MMHA LTD, that identifies and relates to you as an individual.


​Information we may collect


We may collect, process and store the following kinds of Personal Data, and we may also collect certain types of anonymous statistical data. Sometimes we may need to ask for your explicit consent to collect personal data and when this is required we will make that request clear.

Data collected for quotations, provide sales invoice, delivery address, your contact for order queries and other order related data collection.


This might include the following:


Personal information to enable us to provide our services to you and improve customer service. This will often include your name, address, email and preferred contact details.


Professional information is collected when you apply for a role within MMHA or become one of our employees or work with us as subcontractor. This includes your CV, job history, skills and experiences, qualifications, professional memberships, work place performance and other information we may need to service the terms of your employment contract such as absence records, medical or health information and next of kin details..


Technical information about the type of computer you are using and about your visits to, and use of, the Website. This is anonymous data such as your computer’s IP address, geographical location, browser type, referral source, length of visit and the number and type of pages viewed. This is anonymous statistical data and it cannot identify a specific person if or when it is collected;


information that you provide to us through the Website contact form, chat windows email, telephone or otherwise. This information may include your name, email address, telephone number and postal address;


any other information that you choose to send to us and for which you gave your consent for us to use.


What do we do with the information we collect?


We may use your Personal Data for a number of purposes including:


Where we have your permission to do so, we may also use the information collected to:


provide you with information about our services that we offer via promotional communications; and


keep you up to date with features on the Website, however, you can opt-out of any of these data uses at any time by emailing and requesting opt-out of marketing.


​Improve the way we serve our customers by giving a better customer experience.


Data retention


​We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This is seven years.


To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.



Legal basis of processing


We will only process your information for as long as we have a relevant legal basis to do so. This is usually in order to provide you with the contractual services you have requested from MMHA LTD or if you have provided us with adequate consent to process your information for other purposes.


We may use the legal basis of legitimate interests to process your information but this will always be after a careful consideration to ensure that the processing is balanced and reasonable. If we choose to process your information under the legal basis of legitimate interests, we will always inform you of our legitimate business interest and your right to object.


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at


Data security


We have taken reasonable technical and procedural precautions to prevent the loss, misuse or inadvertent alteration of your personal data. We will store all the personal data you provide in secure servers or systems.


However, we cannot guarantee the security of any data you choose to send to us over the internet and if you choose to send such information to us via the internet, you do so at your own risk. The Website does however use a secure certificate to help ensure that any information sent to us through it, is more secure than it otherwise would be.


If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure and means that information sent to us through our site is sent to us through an encrypted channel.


We are committed to ensuring that your information is secure and we have procedures in place to try and prevent any unauthorised access or disclosures and to safeguard and keep secure the information that we collect online.


All the Personal Data collected by us and stored electronically is held on a secure server in the EEA only. Where required, this information is encrypted for additional security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to Personal Data only for those employees who require it to fulfil their job responsibilities.


Transfer of data outside of the EU


We shall not transfer any personal data to any country outside of the European Economic Area unless we ensure that such personal data is subject to an adequate level of protection and appropriate legal safeguards in accordance with Data Protection Legislation.


Sharing your information with others

We never sell your personal data to any third party. We only share your data with third parties where it is required to do so for the processing of your order or to deliver the services you have requested from us. This would also only be done with respect to the applicable Data Protection Legislation.


In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this Privacy Notice, we may disclose information about you:


to carefully selected sub-processors to help us collect, store or manage your information. This will always be managed under the terms of a written data processing agreement;


to the extent that we are required to do so by the applicable Data Protection Legislation;


in connection with any legal proceedings or prospective legal proceedings;

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and


to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.


Access to your Personal Data


You have rights in relation to any Personal Data that we hold about you. If you wish to access your Personal Data you may make a formal subject access request by contacting MMHA LTD.


The information you request must relate to you or another person that you have authority to act on their behalf. MMHA LTD will require a confirmation of your ID prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove your ID, MMHA LTD reserves the right to refuse your request for access to Personal Data. The rights you have in relation to the Personal Data we hold regarding you are:


the right to rectify any inaccuracies in the information we hold;


the right to erasure of information in specific circumstances;


the right to request transfer of your information to another controller; and


the right to object to processing in certain circumstances.


If you have provided us with consent to process your information, you always reserve the right to withdraw this consent via the method detailed in the paragraph below. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, MMHA LTD will immediately cease processing the information in question.


Please send your request to MMHA LTD by contacting us at We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Changes to this Privacy Notice


We may change this Privacy Notice at any time to ensure it always accurately reflects the way we collect, use and safeguard your Personal Data.


Please check this notice from time to time to ensure you are aware of any updates we may have made to our Personal Data handling practices. The date of the changes will be listed in the ‘Last updated’ section below. We will endeavour to notify all of our current clients of any updates to this notice via email and we will post the relevant announcement on the Website homepage.


We recommend that you print a copy of this page for your reference.




We use cookies on the Website to help us understand how the Website is being used and to develop it with a view to providing our Website visitors with a better experience. A cookie is a computer file that is sent by a web server to a web browser when someone logs onto a website. Cookies are stored by the Website visitor’s browser – e.g. Chrome, Internet Explorer, Safari – until they automatically expire or until they are deleted by the Website visitor.


The information collected by the cookies is sent back to the web server each time the browser requests a page from the server. This enables the web server to identify and track how the web browser is using the Website.


The cookies we use allow us to understand things such as which pages a visitor views, for how long and how a visitor came to the Website (from which source e.g. Google, Twitter, Facebook). They cannot identify a specific person’s identity. They only collect anonymous data about how a person is using the Website.

If you are concerned about allowing cookies to be stored on your browser, even temporarily, most browsers now recognise when a cookie is offered and will permit you to refuse or accept them.


You can, by default, set your browser to permanently block cookies from any website from being placed on your browser, but doing this may cause some functionality to be lost and the Website may not look as intended in your browser.


You can find out more about how to control cookies in some of the most popular browsers here:


Internet Explorer


Google Chrome








Microsoft Edge


We may also use anonymous cookie data for re-marketing purposes. This means, you may see our promotions and advertisements on other websites that you visit.


You might also wish to visit the Information Commissioner’s website to find out more about cookies.

Google Analytics


We use Google Analytics to help us understand how the Website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.


​Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here


Linking to Third-Party Websites


From time to time, we may publish a link on the Website to a third-party website, perhaps to provide you with access to additional information or some other resource. We are not responsible, or liable, for the management, content or security of those third-party sites. As such, we would actively encourage visitors to review any such site’s privacy policy before disclosing any Personal Data.


Information regarding children


We do not intentionally market our services or collect information via this website from data subjects under the age of 13. We do not collect information regarding children for the provision of our services and will erase any data collected if informed by the parent or legal guardian of a child whose data we have erroneously collected.


How can you make a complaint?


Please note that if you are not satisfied with the processing of your personal data as set out in this Privacy Notice, please contact us at


You have the right to issue a complaint directly with the Information Commissioners Office, the data protection supervisory authority for England and Wales (


Website Platform


​Our website are prepared on the WIX platform. Data might be stored by wix as per their data protection policy. At anytime you are not automatically opted in WIX marketing communication. In case you receive any emails you can opt-out of suhc marketing emails by emailing WIX. There is no data sold to any other party and is used by MMHA LTD to mainly improve its service.


Contacting us

Please contact us at, if you have any questions, comments or requests regarding this Privacy Notice.

Payment Methods

Payments only through bank transfer.

- Offline Payments

Payment details will be emailed at the finalisation stage of an order.

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